At unlimitedMUSE, we strive to provide our customers with the best possible shopping experience. However, we understand that there may be times when things don’t go as planned. In the event that you have a complaint about any aspect of our service, we encourage you to contact us so we can resolve the issue as quickly and efficiently as possible.

How to make a complaint

To make a complaint, you can contact us in one of the following ways:

Send an email to support@unlimitedmuse.com
Call our customer support team on +49 211 5580249
Send a message through our online contact form
When making a complaint, please provide as much detail as possible, including your order number, contact details, and a clear description of the issue you have experienced.

Our commitment to resolving complaints

Once we have received your complaint, we will acknowledge it within 3 business days and provide you with a reference number. We will then investigate your complaint and aim to resolve it as quickly and efficiently as possible.

We will keep you updated on the progress of your complaint and aim to provide you with a resolution within 7 business days. If we are unable to resolve your complaint within this timeframe, we will provide you with an explanation and keep you informed of the progress.

If you are not satisfied with the outcome of your complaint, you can escalate it to our management team by emailing support@unlimitedmuse.com. We will then review your complaint and aim to provide you with a resolution within 5 business days.

Our commitment to customer satisfaction

At unlimitedMUSE, we value our customers and strive to provide the best possible service at all times. We take all complaints seriously and aim to resolve them as quickly and efficiently as possible.

Thank you for choosing unlimitedMUSE.