unlimitedMUSE

Introduction:

This document set out our complaints policy. If you are a User of unlimitedmuse, this Complaints Policy forms part of your agreement with us.⦁ Who we are and how to contact us: suport@unlimitedmuse.com is operated by unlimitedmuse⦁ Interpretation: In this Complaints Policy, defined terms have the same meanings given tothem in the Terms of Use for all Users. In addition, the term “business days” means anyday which is not a Saturday, Sunday or public holiday in USA.⦁ Who can use this Complaints Policy? Whether or not you are a User of unlimitedmuse ,you can use this Complaints Policy to alert us to any complaint which you have relating to unlimitedmuse.⦁ How to make a complaint: If you have a complaint about unlimitedmuse(includingany complaint about Content appearing on unlimitedmuse or the conduct of a User),please send your complaint to support@unlimitemuse.com including your name, address,contact details, a description of your complaint and, if your complaint relates to Content,the URL for the Content to which your complaint relates.⦁ How we will deal with complaints of illegal or non-consensual Content: Following receipt ofyour complaint of illegal or non-consensual Content under section 5 above:⦁ we will take such steps as we consider to be appropriate to investigate yourcomplaint within a timescale which is appropriate to the nature of yourcomplaint;⦁ if we require further information or documents from you, we will contact you tolet you know;⦁ we will in good faith investigate your complaint within seven (7) business days;⦁ if we are satisfied that the Content is unlawful or non-consensual, we willimmediately remove such Content, and we will notify you of our decision byemail or other electronic message;⦁ if we are satisfied that the Content is not unlawful or non-consensual, we willnotify you of our decision by email or other electronic message.⦁ Any dispute regarding our determination that Content is non-consensual will be submittedby us to a neutral arbitration association at our expense.⦁ How we will deal with complaints related to copyright infringement: Complaints related tocopyright infringement must be submitted in accordance with our DMCA Policy, and we will respond to copyright infringement complaints as set out in such policy.⦁ How we will deal with other complaints: Following receipt of other complaints (includingcomplaints related to other breaches of our Acceptable Use Policy) under section 5above:⦁ we will take such steps as we consider to be appropriate to investigate yourcomplaint within a timescale which is appropriate to the nature of yourcomplaint;⦁ if we require further information or documents from you, we will contact you tolet you know;⦁ we will in good faith take such actions as we consider appropriate to deal withthe issue which your complaint has raised. If you have complained aboutContent which appears on unlimitedmuse and we are satisfied that the Contentotherwise breaches our Acceptable Use Policy, we will act quickly to removesuch Content;⦁ we are not obligated to inform you of the outcome of your complaint.1⦁ Unjustified or abusive complaints: If you are a User of unlimitedmuse, you warrant (whichmeans you make a legally enforceable promise) that you will not make any complaintunder this Complaints Policy which is wholly unjustified, abusive, or made in bad faith. Ifwe determine that you have breached this warranty, we may suspend or terminate your User account.